Archive for August, 2011

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More power woes

Hi all,

Our hosting provider is currently experiencing a power outage. Gimlet will return when the electrons flow again. There seem to be rapid updates on this twitter stream.

We sincerely apologize for the downtime.

August 10th, 2011  |  Published in Uncategorized

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Gimlet – Downtime and Support

Dearest Gimleteers,

Downtime – Our Apologies

Today, we had two long hours of unexpected downtime when the cabinet our server is located in lost power. We sincerely apologize for the service outage and thank all of you for your patience. As the data center and our hosting partner work to repair this issue, they expect additional downtime to occur.

Additional maintenance downtime: 8/09/2011 23:59hrs – 8/10/2011 06:00hrs (CST)

They are reserving up to six hours to fix the issue, but expect the actual repair to take far less time. We apologize in advance for this additional interruption.

Support – Status Updates

We will always try our best to keep everyone informed about service interruptions — be it expected or unexpected downtime. Here are the best places online to check Gimlet’s technical status:

* Gimlet on Twitter – http://twitter.com/#!/gimletapp
* Gimlet on Ride Sidecar – http://www.ridesidecar.com

Our Twitter account will be the first place any news of an interruption is posted, and we will keep you informed there with real-time analysis and updates. Please strongly consider following our account.

You can always feel free to contact us directly for support issues, too.

* Gimlet support via email – support@gimlet.us

Future

This was certainly *not* the way we wanted to start the week, but it was a good reminder that we can always work to provide better service. We will be examining ways to better inform our clients about the status of Gimlet.

One option that is common online is to maintain a product status page (ex. Google Apps). If you would find this kind of solution an attractive option for monitoring Gimlet’s status, please leave a comment and let us know.

Again, we’re quite sorry for the trouble and we deeply appreciated everyone’s patience this morning.

Thanks everyone,
– The Gimlet Team

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August 8th, 2011  |  Published in Gimlet

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Gimlet Turns 5…

5 hundred thousand, that is.

It seems like just yesterday that I was writing, amazed, that our clients had added 58,000 questions to Gimlet. Really, it was a little more than a year ago.

Since then, things have exploded. Dozens of libraries and businesses from around the world have signed up; in combination, they’ve added more than half a million questions (523,029 as of this writing) to their knowledge bases. It’s amazing.

So! Thank you to everyone who has signed up, told a friend, or even just taken a look at us. We wouldn’t be here without you.

August 3rd, 2011  |  Published in Gimlet